Orders placed before 10pm Monday – Wednesday arrive 48 hours after. Orders placed Thursday – Sunday are delivered on Wednesday.
All our products are sent out to you in perfect condition and should arrive as such. If you believe this has not been achieved and the product you have purchased from Pysk is found to be faulty, damaged, inedible, or defective, we will happily offer a refund of the purchase price through your original payment method or provide an exchange for the product.
Pysk Ltd retains the right to assess the product for acceptable quality before offering an appropriate remedy, which may include photographic evidence.
To initiate a claim under our Refund Policy, you must notify us within 2 days of receiving your order. Products that are beyond their indicated Use By date on the packaging at the time of the claim are not eligible for refunds. Additionally, products that have been frozen by the customer at home are not covered by our refund policy.
You can contact us on 01326 307830 or via email at email@example.com within 2 days of receiving your order and we will work to find a resolution.
If your refund is approved, it will be automatically processed through your original payment method. Please note that it may take up to 14 working days for your bank or credit card company to process the refund into your account. If you have not received a refund within 14 days of our confirmation of processing, please let us know so that we can investigate further.
If you won’t be available to receive your parcel, you can instruct the courier to leave it in a safe place (our deliveries do not require a signature). Simply leave a note in the special delivery instructions box at our online checkout stating where you’d like the parcel to be left, such as with a neighbour or in a specific location on your property (e.g. porch, behind recycle bins, around the back or side of the house).
We do not take any responsibility for loss caused by incorrect address or postcode entry by the customer on our website.
If you order frozen produce (these are clearly labelled on our website), these are carefully packaged and delivered on an overnight service. While we make every effort to maintain the frozen state, we cannot guarantee that your fish will be fully frozen upon delivery, but it will remain chilled. Please be aware that it is safe to refreeze the fish if it is still cold. If the contents of your package are no longer cold, we will provide a refund. To qualify for a refund, you must accept the delivery, inspect the contents, and notify us within 2 days.
ORDER CHANGES & CANCELLATION
Making changes to your order
The most efficient way to make changes to your order is to contact us the same day by emailing firstname.lastname@example.org or calling us on 01326 307830. In the event that your order has already been despatched, we will be unable to make any alterations.
You can cancel or amend an order by emailing email@example.com or calling us on 01326 307830.
You have the option to cancel your order until 9pm on the same day that you placed it. If you choose to cancel, please contact us by phone.
Perishable goods (such as fresh and frozen fish and seafood), custom products (such as special orders or personalized items), and gift cards cannot be returned. If you wish to return any other items, such as tinned fish, for reasons other than unsatisfactory quality, you may do so at your own expense. We will provide a refund upon receiving the items in good condition within ten days.
DAMAGES AND ISSUES
Upon receiving your order, please inspect it thoroughly and promptly contact us if the item is defective, damaged, or if you have received the wrong item. This will allow us to assess the issue and rectify it accordingly.
A small percentage of our deliveries may arrive a day later due to various factors that cannot be entirely eliminated. By placing an order, you acknowledge and accept the possibility of a one-day delay in delivery.
If your courier delivery is not in your possession by the end of the designated delivery window, please contact us on 01326 307830.
Should delivery not be made due to no persons being in and nowhere safe for it to be left, Pysk Ltd will not be held responsible.
In the event of missing items from your order, it is necessary for you to notify us within 24 hours either by phone at 01326 307830 or by email at firstname.lastname@example.org. We kindly ask that you always cross-check your order against the packing sheet when transferring it to your fridge or freezer.
Delivery tracking & communications
When you place an order we will send you an order confirmation email.
You may also receive additional emails relevant to the successful delivery of your order. If you have opted for delivery, this will include an email from Fedex notifying you of the delivery window and another confirming the delivery.
We may also send an invitation to review your Pysk order.
For any enquiries regarding returns and refunds, please feel free to contact us at email@example.com.
If you wish to make a complaint, please contact us via telephone or email using the following contact details: firstname.lastname@example.org or 01326 307830. We shall make every effort to promptly acknowledge your complaint (usually within one business day) and provide a proposed resolution within five business days. It is imperative that any complaint be brought to our attention within a three-month period from the date of delivery.