Our Falmouth fish counter. Anywhere in the UK.

Each order is packed on the day of dispatch on ice, sealed in insulated wool packaging, and sent by overnight courier. The wool insulation keeps the box temperature stable for ~48 hours. When it arrives, the fish should feel cold to the touch.

You choose your delivery day at checkout - next-day (order before 11am, dispatched same day) or delivery in 2 days (order by 10pm, dispatched the next day). We dispatch Tuesday to Thursday, so boxes arrive Wednesday to Friday. Fresh fish only ships on dispatch days, so ordering can pause until the next one; longer-life and source-to-order items always roll forward to the next available delivery day. You'll get a tracking email when your box leaves us. Most of the counter is ready to ship next day. A few items are sourced to order - fresh fish you order by size, plus anything we've temporarily sold out of and source in for you - and these need one extra day before dispatch. Every product page and your basket flag this with a clear delivery badge, so you always know before you pay.

The courier can leave the box in a safe place if you’ve given delivery instructions at checkout — most people choose a porch, side gate, or trusted neighbour. The insulated packaging keeps the contents cold for several hours if it’s a cool day. We don’t recommend doorstep delivery in summer if you’ll be out all day — use a safe-place or get it sent to a workplace.

We deliver to most of mainland UK. Some remote postcodes are excluded (parts of the Scottish Highlands and islands, Northern Ireland, the Isle of Man, the Channel Islands). The checkout will tell you whether your postcode is covered before you pay.

Yes - every product on our online counter is something we have, packed for you specifically. We don't substitute without asking. If a fresh fish is sold out by the time you order, you can often still order it by size as a source-to-order item - we source it at the next market, which adds one day before dispatch (the product page flags this with a delivery badge). Anything we can't source shows as unavailable.

The majority of our fresh fish comes from small Cornish day-boats — boats that go out for a single day and land their catch extremely fresh. We follow the Marine Conservation Society’s Good Fish Guide ratings (and the Cornwall Good Seafood Guide for local catch), preferentially sourcing species rated 1–4, and we avoid fish that’s spawning or below its length at maturity. Our full sustainability policy is at pysk.co.uk/sustainability — and if you want to know how a specific fish was caught, just ask.

If you have a query please reply to your order confirmation email or message us. We want you to be happy with your order.

The outer box is cardboard. The insulation is sheep’s wool wrapped in a recyclable food-grade film. Ice packs are non-toxic gel. The fish itself is vacuum packed. All of it can go in normal recycling streams — the wool insulation can also be composted or reused as garden mulch.