Privacy Policy

Pysk Ltd (company number 12558630) operates this website. Our registered address is 2 Tidemill House, Discovery Quay, Falmouth, England, TR11 3XP.

When we say “we,” “us,” or “Pysk” in this policy, we mean Pysk Ltd. We are the data controller for the personal information described below.

We collect only what we need to fulfil your order and run our shop:

• Contact details — your name, email address, and phone number, provided at checkout.
• Delivery address — if you choose delivery rather than collection.
• Order history — what you ordered, when, and the amounts paid.
• Phone verification — if you create an account, we verify your phone number via a one-time code.
• Payment information — card payments are processed securely by Square. We never see or store your full card number.

• To process and fulfil your orders.
• To contact you about your order (e.g. confirming collection times, delivery updates, or if we need to discuss a substitution).
• To send you a confirmation email when you place an order.
• To comply with legal obligations (e.g. tax records, food safety traceability).

We do not sell your data and we do not send marketing emails.

We process your data on the following bases under UK GDPR:

• Contract — processing your order and delivering your goods.
• Legal obligation — keeping records for tax and food safety purposes.
• Legitimate interest — improving the website experience.

We share your information only with the services we need to run the shop:

• Square — payment processing, order management, and customer records.
• Courier services — name and delivery address for national delivery orders.
• Email provider — to send order confirmation and notification emails.

All third parties process data on our behalf and are bound by their own privacy policies and data protection obligations.

We use essential cookies to keep your shopping cart and session working. These are strictly necessary and do not require consent.

We may use analytics tools (such as session recording or heatmaps) to understand how people use the site and improve the experience. These tools are only active when explicitly enabled and do not identify you personally.

Order records are kept for 6 years to meet HMRC requirements. Account information is kept until you ask us to delete it. Session data is temporary and cleared when you close your browser.

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete your data (where we have no legal obligation to keep it).
• Object to or restrict how we process your data.
• Receive your data in a portable format.
• Withdraw consent at any time (for consent-based processing).

To exercise any of these rights, email us at the address below. We will respond within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO).

If you have any questions about this policy or your data, email us at hello@pysk.co.uk or write to us at: